Southland College Prep Charter High School

Steps for Handling a Food Service Civil Rights Complaint

If a parent or guardian calls or comes to any of the school offices with a civil rights complaint, the Director of Food Services has all the necessary Civil Rights complaint forms provided by the  USDA. The Administrator in charge will contact the parent and gather all needed information from the parent or guardian and will determine what the next step will be. If a formal complaint needs to be made to the USDA, the Administrator in Charge of that case will be available help the parent or guardian fill out the Civil Rights Complaint form and submit them to the USDA. USDA, Director, Office of Adjudication, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410 or call toll free (866) 632-9992 (Voice). Individuals who are hearing impaired or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339; or (800) 845-6136 (Spanish).

Civil Rights training is provided to all food service staff and information regarding compliance can be found on this website. 

Civil Rights Non-Discrimination Statement In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), disability, age, or reprisal or retaliation for prior civil rights activity. Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g. Braille, large print, audiotape, American Sign Language) should contact the responsible State or local Agency that administers the program or USDA’s TARGET Center at (202)720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339. To file a program discrimination complaint, a complainant should compete a Form AD-3027, USDA program Discrimination Complaint Form, which can be obtained online here, from any USDA office, by calling (866) 632-9992, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in suffucient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to USDA by: (1) Mail: U.S. Department of Agriculture Office of the Assistant Secretary for Civil Rights 1400 Independence Avenue, SW Washington, D.C. 20250-9410; or (2)  Fax: (833) 256-1665 or (202) 690-7442 (3) Email: program.intake@usda.gov. This institution is an equal opportunity provider.

Additional information and forms regarding complaint/compliance can be found in the document below.